Right of Withdrawal

Last updated: September 16, 2026

1. Your right to cancel

If you are a UK consumer and the statutory cancellation right applies to your purchase, you have the right to cancel the contract without giving a reason.

For an eligible purchase of goods, the cancellation period generally expires 14 days after the day on which you, or a person identified by you other than the carrier, receives the goods.

If one order contains multiple goods that are delivered separately, the cancellation period may run from the day on which you receive the last relevant item, where applicable.

2. How to exercise your right to cancel

To exercise your statutory right to cancel, you must inform us of your decision by a clear statement before the applicable cancellation period expires.

You may send your cancellation statement by email to:

info@atelierdemarie.com

Your statement should make it clear that you are cancelling the contract. You do not have to provide a reason.

You may use the model cancellation form provided further down this page, but use of the model form is not mandatory.

3. How cancellation works

4. Important information before cancelling

5. If your order has already been dispatched

If your order is already in transit when you exercise your right to cancel, we may be unable to stop the delivery.

In that situation, please accept the delivery and follow the applicable return instructions.

Refusing delivery is not required in order to exercise your statutory cancellation right and should not be relied upon as the sole method of communicating cancellation.

6. Returning goods after cancellation

If you have already received the goods, you must return them without undue delay and no later than 14 days after communicating your decision to cancel.

If the goods are still in transit, please accept the delivery first and then follow the return instructions provided for the order.

To obtain the applicable verified return instructions for your order, contact:

info@atelierdemarie.com

7. Cost of returning goods

For an ordinary cancellation because you have changed your mind, you are responsible for the direct cost of returning the goods where that responsibility has been properly disclosed and applicable law permits it.

Return shipping costs can vary depending on factors such as the carrier, return destination, parcel size, parcel weight, and shipping method.

We recommend retaining suitable proof that the goods were sent back until the return and refund process has been completed.

This customer-paid return-cost rule does not apply where applicable law requires us to bear the return cost, including where goods are faulty, damaged, incorrect, or otherwise non-conforming.

8. Effects of cancellation

If you validly cancel an eligible contract, we will reimburse the payments that applicable law requires us to reimburse.

This includes the price paid for the eligible goods and, where required, the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to reimburse the additional amount above the cost of standard delivery.

9. When we make the reimbursement

We will make the reimbursement without undue delay and within the applicable statutory deadline.

Where you are returning goods, the reimbursement will generally be made no later than:

• 14 days after the day on which we receive the goods back; or
• if earlier, 14 days after the day on which you provide evidence that the goods have been sent back.

Where legally permitted, we may withhold reimbursement until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.

10. How refunds are made

Reimbursement will be made using the same payment method that you used for the original transaction unless you expressly agree otherwise.

We will not charge a fee merely for making the statutory reimbursement.

After we issue a reimbursement, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Any payment-provider processing period does not extend the statutory deadline by which we must issue the reimbursement.

11. Handling the goods

You may inspect the goods to establish their nature, characteristics, and functioning in a manner comparable to how you could reasonably examine them in a physical shop.

If the value of the goods has been reduced because they were handled beyond what was reasonably necessary for that purpose, we may make an appropriate deduction from the reimbursement where permitted by law.

12. Exceptions to the right to cancel

The statutory cancellation right does not apply to every type of product or contract.

Applicable legal exceptions may include, where the statutory requirements are satisfied:

• goods made to the consumer's specifications or clearly personalised; and
• sealed goods that are not suitable for return for health-protection or hygiene reasons where they have been unsealed after delivery.

An ordinary product is not automatically excluded from statutory cancellation rights merely because it was purchased during a sale or at a discounted price.

Where an applicable statutory exception applies to a particular product, the relevant limitation should be disclosed before purchase.

13. Faulty, damaged, or incorrect goods

Your statutory cancellation right for an ordinary change of mind is separate from your rights where goods are faulty, damaged, incorrectly supplied, materially different from their description, unsafe, or otherwise non-conforming.

If you receive such a product, please contact:

info@atelierdemarie.com

Please include your order number and enough information for us to identify and assess the issue.

Nothing on this page limits the remedies available to UK consumers under mandatory consumer law, including applicable rights under the Consumer Rights Act 2015.

Cancel your contract online

You can submit your statutory cancellation notice directly using the electronic function below.

Only the information needed to identify you, the relevant contract, and the electronic contact address for confirmation is required. You do not need to give a reason for cancelling.

After the final submission, you can still exercise your cancellation right by another clear statement. An email can be sent to info@atelierdemarie.com.

14. Model Cancellation Form

15. Sending the completed model form

If you choose to use the model cancellation form electronically, you may send the completed form to:

info@atelierdemarie.com

Please retain a copy of your cancellation communication for your records.

16. Our voluntary 30-day return policy

Atelierdemarie.com also provides a 30-calendar-day voluntary return period for eligible products.

This voluntary return policy is additional to, and does not replace, your statutory UK cancellation rights.

If the statutory 14-day cancellation period has expired but you are still within the applicable 30-day voluntary return period, the conditions of our voluntary Returns & Refunds Policy apply.

17. US customers

The UK statutory cancellation regime described on this page does not create an equivalent federal 14-day cooling-off right for ordinary online retail purchases made by customers in the United States.

Eligible US customers may instead use Atelierdemarie.com's 30-day voluntary return policy, subject to any additional mandatory rights available under applicable federal or state law.

18. Contact and trader information

The address above is the registered / legal address of Worldwide Apparel Group LLC. It should not be used as a product return address unless we have expressly confirmed that in writing for the relevant return.