Here you can find answers to common questions about ordering from Atelierdemarie.com, including payments, shipping, tracking, returns, refunds, and UK cancellation rights.
If you cannot find the answer you need, you can contact us at info@atelierdemarie.com .
Good to know: Atelierdemarie.com is operated by Worldwide Apparel Group LLC. Our policies are intended to be read together, and nothing in this FAQ limits any mandatory consumer right that applies to your order.
Orders & Payments
Which payment methods do you accept?
Atelierdemarie.com currently supports:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club
- Discover
The payment methods actually available for your individual transaction are the methods displayed during checkout.
Why do I not see every payment method at checkout?
Payment-method availability can depend on factors such as your device, browser, market, currency, card eligibility, digital-wallet setup, and payment-provider requirements.
The methods shown during checkout are the methods available for your particular transaction.
Is my payment processed securely?
Payments are processed through Shopify Payments and the relevant payment networks, financial institutions, or digital-wallet providers involved in your transaction.
Please never send full payment-card numbers, card security codes, banking passwords, or similar sensitive payment credentials to us by ordinary email.
When is my order confirmed?
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully and contact us promptly if you notice an error in your order or delivery information.
Can I change or cancel an order after placing it?
If you need to correct or cancel an order, contact us as soon as possible at info@atelierdemarie.com .
We will make reasonable efforts to assist where fulfilment has not progressed too far, but we cannot guarantee that an order can be changed or stopped once processing has begun.
This does not restrict any statutory cancellation right that applies to you.
Shipping & Delivery
How long does delivery take?
Our standard delivery timeline is:
- Order processing: 1–3 business days
- Transit after dispatch: 6–12 business days
- Total estimated delivery time: 7–15 business days
Delivery times are estimates rather than guaranteed delivery dates unless a specific date has expressly been agreed.
What is your daily order cut-off time?
Our standard order cut-off is 17:00 Mountain Time (MT — MST/MDT), Monday through Friday.
Orders received after the cut-off, on weekends, or on applicable public holidays begin their processing period on the next business day.
What do you mean by business days?
Business days are Monday through Friday, excluding applicable public holidays.
Saturdays, Sundays, and applicable public holidays are not included when calculating our standard processing and transit estimates.
Do you ship to the United States and United Kingdom?
Yes. Atelierdemarie.com serves customers in the United States and United Kingdom.
Whether delivery is available to a particular address is confirmed during checkout.
How much does shipping cost?
Any shipping charge applicable to your order is shown during checkout before you complete your purchase.
We do not state a fixed shipping fee on this FAQ because the applicable checkout amount is the authoritative amount for your order.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information will be provided after dispatch or made available through our order tracking functionality.
We use Track123 to support shipment and order tracking.
Why has my tracking information not updated?
Tracking information can sometimes take time to update after a parcel is handed over for transportation.
A temporary gap in tracking updates does not necessarily mean that the parcel has stopped moving.
If your order has exceeded the estimated delivery timeframe or you believe there is a delivery problem, contact us at info@atelierdemarie.com .
My tracking says delivered, but I cannot find my parcel. What should I do?
Please first check the delivery location, other members of your household, any safe place used by the carrier, and the latest carrier tracking information.
If the parcel still cannot be located, contact us with your order number so that the issue can be reviewed.
This troubleshooting guidance does not reduce any consumer rights available to you under applicable law.
Returns & Refunds
What is your return period?
Atelierdemarie.com offers a 30-calendar-day voluntary return period for eligible products.
The 30-day period begins on the day you receive the relevant product.
This voluntary return policy is additional to any statutory rights that apply to your purchase.
What condition must a change-of-mind return be in?
For an ordinary change-of-mind return under our voluntary return policy, the product should be:
- in its original condition;
- unused;
- unworn; and
- returned with original packaging, accessories, or included components where applicable.
These conditions do not reduce statutory rights relating to faulty, damaged, incorrect, or non-conforming goods.
How do I start a return?
Email us at info@atelierdemarie.com and include:
- your order number;
- the name used for the order;
- the product you wish to return; and
- details of the issue if the product is faulty, damaged, incorrect, or not as described.
We will provide the applicable return instructions for your order.
Where should I send my return?
Please contact us before sending a return so that we can provide the applicable verified return instructions for your order.
The registered address of Worldwide Apparel Group LLC is not represented as a customer return address.
Please do not send a product return to the registered address unless we have expressly confirmed in writing that it is the correct return destination for your order.
Who pays for return shipping?
For an ordinary change-of-mind return, the customer is responsible for arranging and paying the direct cost of return shipping where permitted by applicable law.
If the product is faulty, damaged, incorrect, or otherwise non-conforming and applicable law requires us to bear the relevant cost, we will not require you to pay a cost that is legally our responsibility.
How will I receive my refund?
Approved refunds are normally issued to the original payment method, unless another method is required by law or expressly agreed with you.
How long does a refund take?
Once an eligible voluntary-policy refund has been issued by us, please allow up to 10 business days for the funds to appear on your original payment method, depending on your bank, card issuer, or payment provider.
This payment-provider processing estimate does not extend any statutory refund deadline that applies to us.
What if my item is faulty, damaged, or incorrect?
Contact us at info@atelierdemarie.com and include your order number and enough information for us to understand the issue.
Where helpful, you may also include clear photographs.
Faulty, damaged, incorrect, or non-conforming products are handled separately from ordinary change-of-mind returns, and your applicable statutory rights remain unaffected.
UK Right to Cancel
Do UK customers have a statutory right to cancel?
Yes, where the statutory cancellation right applies.
For an eligible online purchase of goods, a UK consumer generally has the right to cancel without giving a reason within 14 days after the day on which the consumer, or a person identified by the consumer other than the carrier, receives the goods.
This right is separate from our 30-day voluntary return policy.
How do I exercise my UK right to cancel?
You may exercise an applicable statutory cancellation right by sending us a clear statement of your decision to cancel before the cancellation period expires.
Send your statement to: info@atelierdemarie.com .
You do not need to give a reason.
Do I have to use the cancellation form?
No. Use of the model cancellation form is optional.
You may use the form if you prefer:
Download the Atelierdemarie.com Model Cancellation Form (PDF)
A clear statement communicating your decision to cancel is sufficient where the statutory right applies.
How long do I have to send goods back after cancelling?
Where you validly exercise the applicable UK cancellation right and we have not agreed to collect the goods, they must be returned without undue delay and no later than 14 days after you tell us you are cancelling.
Does the UK right to cancel apply to every product?
No. Certain statutory exceptions can apply.
For example, where the legal requirements are satisfied, an exception may apply to goods made to the consumer's specifications or clearly personalised.
Where an applicable exception applies to a particular product, the relevant limitation should be disclosed before purchase.
Products
Where can I find product-specific information?
Please review the relevant product page for the specifications that apply to that particular item.
Depending on the product, this may include information concerning materials, dimensions, size, colour, finish, stones, decorative elements, or care instructions.
We do not treat general store imagery as overriding the written product specifications.
Can product colours look slightly different in person?
Minor differences in appearance can occur because of factors such as photography, lighting, screen settings, and individual device displays.
This does not affect your rights where a product is materially different from its description.
Do sale items have different statutory rights?
An ordinary product is not automatically deprived of statutory consumer rights simply because it was purchased during a sale or at a discounted price.
Any applicable product-specific exception must have a proper legal basis and, where required, be disclosed before purchase.
Privacy & Cookies
Which services does Atelierdemarie.com use?
The privacy-relevant services currently confirmed for Atelierdemarie.com are:
- Shopify;
- Shopify Payments;
- Google Ads; and
- Track123.
Further details are available in our Privacy Policy and Cookie Policy.
Do you use advertising cookies?
Google Ads may use cookies or similar technologies for advertising measurement and, where enabled and legally permitted, functions such as remarketing or personalised advertising.
Where applicable law requires consent before non-essential advertising technologies are used, those technologies are subject to the applicable consent choice.
Contact & Company Information
How can I contact Atelierdemarie.com?
You can contact our customer support team by email:
If your question concerns an existing order, please include your order number and the email address used during checkout.
Who operates Atelierdemarie.com?
Atelierdemarie.com is operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: info@atelierdemarie.com
Is the company address also the return address?
No. The Cheyenne address displayed on our website is the registered / legal address of Worldwide Apparel Group LLC.
It is not represented as a customer return address, warehouse, or fulfilment centre.
Please contact us for the applicable verified return instructions before sending a product back.
Still need help?
If your question is not answered above, contact us at:
Atelierdemarie.com is operated by Worldwide Apparel Group LLC.