Returns & Refunds Policy

Last updated: October 13, 2026

1. Our 30-day voluntary return policy

In addition to any statutory rights that apply to you, Atelierdemarie.com offers a 30-calendar-day voluntary return period for eligible products.

The 30-day period begins on the day you receive the relevant product.

To make use of this voluntary policy, you should contact us within the 30-day return period.

This voluntary return period is separate from any statutory cancellation, refund, or remedy rights that apply under consumer law.

2. Starting a return

For an eligible return, the customer return destination is disclosed below. You do not need to contact customer support simply to obtain the return address.

Customer return address

Please include sufficient order-identifying information with your return so that it can be matched to your purchase.

You may contact us for assistance with a return at:

info@atelierdemarie.com

When requesting assistance, please include:

• Your order number;
• The name used to place the order;
• The product or products you intend to return; and
• A brief description of the issue where the product is faulty, damaged, incorrect, or not as described.

We can help with order identification, return eligibility questions, and other practical return instructions.

Requesting customer-service assistance does not make the exercise of any statutory cancellation right subject to our approval.

3. Condition of voluntary returns

For an ordinary change-of-mind return under our voluntary 30-day policy, products should be returned:

• In their original condition;
• Unused;
• Unworn;
• With original packaging, accessories, or included components where applicable; and
• Packaged appropriately to reduce the risk of damage during return transport.

These voluntary-policy conditions do not remove statutory rights relating to faulty, damaged, incorrect, unsafe, or non-conforming goods.

4. Return shipping costs

For an ordinary change-of-mind return under our voluntary return policy, the customer is responsible for arranging and paying the direct cost of return shipping, where permitted by applicable law.

Returns are sent to our return centre in Jinhua City, Zhejiang, China, as disclosed in Section 2.

Return shipping costs can vary depending on the carrier, destination, shipment method, parcel size, and parcel weight. The cost of international return shipping may be higher than domestic return shipping.

We recommend using a return method that provides suitable proof of shipment and retaining that proof until your return has been resolved.

If the product is faulty, damaged, incorrectly supplied, or otherwise non-conforming and applicable law requires us to bear the return cost, we will not require you to pay a cost that is legally our responsibility.

5. Return shipping is separate from the original delivery

The cost of sending a change-of-mind return back to the applicable return destination is separate from the original delivery of your order.

Atelierdemarie.com offers free standard shipping to the United States and United Kingdom on all orders, with no minimum order value.

Free original delivery does not mean that return shipping is free.

Original delivery charges are refunded only where required by applicable law or where we have expressly agreed otherwise.

UK statutory cancellations are subject to the specific rules explained below.

6. Refunds under our voluntary return policy

Once an eligible voluntary return has been received and reviewed, any refund due will be issued to the original payment method, unless another method is required by law or expressly agreed with you.

We will process eligible refunds without undue delay after the return has been received and assessed.

Once a refund has been issued by us, please allow up to 10 business days for the amount to appear on your original payment method, depending on your bank, card issuer, or payment provider.

For this payment-processing estimate, business days are Monday through Friday, excluding applicable public holidays.

The additional processing time of your payment provider does not extend any statutory refund deadline that applies to us.

7. Partial refunds or reductions in value

Under our voluntary policy, a returned product that does not satisfy the applicable voluntary return conditions may not qualify for a full discretionary change-of-mind refund.

This does not permit us to make a deduction prohibited by mandatory consumer law.

For UK statutory cancellations, the specific handling and diminished-value rules below apply.

8. Exchanges

If you would like a different product or variant, please contact us at info@atelierdemarie.com .

Exchange availability depends on the product and current stock.

Where a direct exchange is not available, you may be asked to return the eligible product and place a new order.

Nothing in this section affects statutory replacement or repair rights that may apply to faulty or non-conforming goods.

9. Faulty, damaged, incorrect, or non-conforming goods

Change-of-mind return conditions do not apply in the same way where a product is:

• Faulty;
• Damaged on arrival;
• Incorrectly supplied;
• Materially different from its description;
• Unsafe; or
• Otherwise non-conforming under applicable law.

If you receive such a product, contact:

info@atelierdemarie.com

Please provide your order number and enough information for us to identify and assess the issue.

We may request reasonable supporting information where necessary, but we will not impose an arbitrary reporting deadline that removes rights given to you by applicable law.

Where we are legally responsible, we will provide the appropriate remedy and will not require you to pay costs that applicable law requires us to bear.

10. United Kingdom — statutory cancellation right

This section applies to UK consumers where the statutory right to cancel a distance contract applies.

This right is separate from our voluntary 30-day return policy.

For eligible online purchases of goods, you generally have the right to cancel without giving a reason within 14 days after the day on which you, or a person identified by you other than the carrier, receives the goods.

Where goods from the same order are delivered separately, the applicable period may run from receipt of the final relevant item where required by law.

11. How UK customers can cancel

To exercise your statutory cancellation right, you must communicate a clear statement of your decision to cancel before the applicable cancellation period expires.

You may do this by emailing:

info@atelierdemarie.com

You may also use our model cancellation form:

Download the Atelierdemarie.com Model Cancellation Form (PDF)

Use of the model cancellation form is optional. You may use another clear statement to exercise your cancellation right where permitted by law.

Exercising a valid statutory cancellation right is not an application that requires our discretionary approval.

You do not have to obtain the return address through customer support. It is disclosed in Sections 2 and 12.

12. Returning goods after UK statutory cancellation

Where you validly exercise your statutory cancellation right and we have not agreed to collect the goods, you must send the goods back without undue delay and no later than 14 days after notifying us of your decision to cancel .

The customer return destination is:

You may use this return destination without requesting the address from customer support or obtaining discretionary return approval.

Please include sufficient order-identifying information with your parcel so that the return can be matched to your purchase.

If your order is already in transit when you cancel, we may be unable to stop delivery. If so, you can return the goods after delivery in accordance with your statutory rights and the return instructions.

Contacting us for optional assistance does not postpone or replace the date on which you exercised your statutory cancellation right.

13. UK return costs

For an ordinary statutory cancellation because you have changed your mind, you are responsible for the direct cost of returning the goods where that responsibility has been properly disclosed and applicable law permits it.

The disclosed destination for returns is in China. Customers should consider the potential cost of international return shipping.

This does not apply where the goods are faulty, damaged, incorrect, or otherwise non-conforming and applicable law requires the seller to bear the relevant cost.

14. UK statutory refunds

Where you validly exercise your UK statutory right to cancel, we will reimburse all payments that applicable law requires us to reimburse.

Where required, this includes the amount paid for our least expensive standard delivery option.

Because our standard delivery to the United Kingdom is free, its standard shipping charge is £0.00.

If you selected a delivery service that was more expensive than our standard delivery option, we are not required to reimburse the additional premium above the standard delivery cost.

Where we have not offered to collect the goods, we may withhold reimbursement until:

• We receive the goods back; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

Reimbursement will be made without undue delay and within the applicable statutory deadline.

Where goods are returned by you, this is generally no later than 14 days after the day we receive the goods back , or, if earlier, no later than 14 days after the day you provide evidence that you sent them back.

If we have offered to collect the goods, or different statutory rules apply, the corresponding statutory reimbursement deadline applies.

We will use the same payment method you used for the original transaction unless you expressly agree to another method.

We will not impose a fee merely for making the statutory reimbursement.

15. UK handling and diminished value

UK consumers may inspect goods in a way that is reasonably necessary to establish their nature, characteristics, and functioning.

Where permitted by law, we may make an appropriate deduction from a statutory refund if the value of the goods has been reduced because of handling beyond what would reasonably be permitted when examining the goods in a shop.

16. UK statutory exceptions

The statutory cancellation right does not apply in every circumstance.

Relevant legal exceptions may include, where the statutory conditions are satisfied:

• Goods made to the consumer's specifications or clearly personalised; and
• Sealed goods that are not suitable for return because of health protection or hygiene reasons where the seal has been broken after delivery.

We do not automatically exclude an ordinary product simply because it was sold at a discount or during a sale.

Where an applicable statutory exception applies to a particular product, the relevant limitation should be disclosed before purchase.

17. UK faulty or non-conforming goods

The statutory cancellation provisions above are separate from your rights where goods do not conform to the contract.

UK consumers have rights under the Consumer Rights Act 2015, including applicable rights where goods are not of satisfactory quality, are not fit for purpose, or do not match their description.

Nothing in this policy restricts those statutory rights or remedies.

18. United States customers

There is no general US federal 14-day distance-selling cancellation period equivalent to the UK statutory cancellation regime for ordinary online retail purchases.

Eligible US customers may use our 30-calendar-day voluntary return policy for ordinary change-of-mind returns.

The applicable return destination is disclosed in Section 2, and the direct cost of an ordinary change-of-mind return is generally paid by the customer as described in Section 4.

This voluntary policy does not limit additional rights or remedies that may apply under federal or state law.

19. Refusing delivery

Refusing or failing to accept a parcel does not by itself necessarily communicate a valid cancellation of the contract.

If you no longer want an order, please contact us so that your cancellation or return can be recorded and handled correctly.

For UK consumers, this does not prevent you from exercising a statutory cancellation right by providing a clear statement within the applicable cancellation period.

20. Products returned without identifying information

Please include enough information with your return for us to identify the relevant order.

A return that cannot reasonably be matched to an order may take longer to process.

This administrative requirement does not extinguish a statutory right where the customer has otherwise validly exercised that right.

21. Payment disputes and chargebacks

If you believe a refund or order issue has not been resolved correctly, please contact us so that we have an opportunity to investigate and resolve the matter.

Nothing in this section removes any legal right you may have to contact your payment provider, card issuer, or another appropriate authority.

22. Contact

If you have questions about a return, cancellation, refund, or defective product, contact:

Atelierdemarie.com
Operated by Worldwide Apparel Group LLC

Email: info@atelierdemarie.com

Our customer-service team can assist with return questions, order identification, refunds, and other applicable requests. The return address is already disclosed in this policy.

23. Legal operator

Worldwide Apparel Group LLC is the legal operator of Atelierdemarie.com.

The Wyoming address is the registered business address, not the customer return centre. The confirmed return address in China is disclosed in Sections 2 and 12 above.