Shipping & Delivery Policy

Last updated: October 13, 2026

1. Delivery timeframe

Our standard estimated delivery schedule consists of order processing followed by transit after dispatch.

These standard estimates apply to orders shipping to both the United States and United Kingdom.

They reflect our published shipping configuration for both destinations.

Delivery estimates are based on normal processing and transportation conditions. They are not guaranteed delivery dates unless we expressly agree to a specific date.

2. Business days

For the purposes of this policy, business days are Monday through Friday, excluding applicable public holidays.

Processing and transit estimates are calculated using these days.

Saturdays, Sundays, and applicable public holidays are not included in the standard business-day calculation.

3. Order cut-off time

Our standard order cut-off time for both the United States and United Kingdom is:

The cut-off follows the Denver, Colorado time zone.

This means Mountain Standard Time (MST) or Mountain Daylight Time (MDT) applies depending on the time of year.

Orders placed before 17:00 Mountain Time on a business day begin their standard processing period that day.

Orders placed after the cut-off, on weekends, or on applicable public holidays begin processing on the next business day.

This cut-off applies to both the US and UK shipping configurations. It is not 17:00 in the customer's local time zone.

4. Order processing

Orders are normally processed within 1–3 business days.

This processing period applies to orders shipping to both the United States and United Kingdom.

Orders are processed Monday through Friday, excluding applicable public holidays.

Processing includes the steps needed to prepare an accepted order for dispatch.

The processing period is separate from the transit period that begins after dispatch.

5. Transit after dispatch

After an order has been dispatched, our standard estimated transit time is 6–12 business days.

This applies to both the United States and United Kingdom.

Transit days are Monday through Friday, excluding applicable public holidays.

Combined with our standard processing period, the total estimated delivery time is 7–15 business days.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, customs procedures where applicable, or other transportation disruptions.

6. Shipping charges

We offer free standard shipping for all orders to the United States and United Kingdom.

There is no minimum order value required to qualify for free standard shipping.

Our standard shipping charge is:

• United States: $0.00 (Free).
• United Kingdom: £0.00 (Free).

No standard delivery fee is added to an eligible order at checkout.

We do not add undisclosed shipping charges after an order has been placed.

7. Taxes and other charges

Any taxes or other charges that Atelierdemarie.com is required to collect from you as part of the transaction will be shown or calculated during checkout where applicable.

Free shipping refers to the standard delivery charge. It does not independently determine the treatment of sales taxes, VAT, customs duties, or other legally applicable charges.

The applicable tax or import treatment may depend on the destination, the products ordered, their value, and relevant law.

8. Order confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation and contact us promptly if you notice an error in your order or delivery information.

An order confirmation is not a guarantee of a particular delivery date unless a specific date has expressly been agreed.

9. Tracking information

Where tracking is available for your shipment, tracking information will be provided after dispatch or made available through our order-tracking function.

You can use our Track Your Order page to view available shipment information.

Tracking information may take time to update after a parcel has been handed over for transportation.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

10. Delivery address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery details carefully before submitting the order.

If you notice an address error after ordering, contact us as soon as possible at info@atelierdemarie.com .

We will make reasonable efforts to assist if the order has not yet been dispatched.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

11. Undeliverable or returned parcels

A parcel may be returned or considered undeliverable because of factors such as an incomplete address, incorrect address, unsuccessful delivery attempt, or another delivery issue.

If an order is returned as undeliverable, please contact us so we can review the circumstances and available options.

Nothing in this section limits mandatory consumer rights that apply to your order.

12. Delayed dispatch or delivery

If we become aware that we cannot dispatch your order within the timeframe stated or otherwise agreed, we will handle the delay in accordance with applicable law.

Where required, this may include notifying you of the delay, providing a revised timeframe, and giving you the opportunity to cancel the affected order and receive the applicable refund.

Unexpected delays do not remove or restrict mandatory cancellation, refund, or delivery remedies.

13. United States delivery rights

For orders placed by customers in the United States, we base our dispatch timeframe on the period within which we reasonably expect to dispatch the order.

If we cannot dispatch an order within the promised timeframe, we will provide any delay notice, revised shipment information, cancellation option, or refund required under applicable US law.

14. United Kingdom delivery rights

UK consumers retain all mandatory delivery rights under applicable UK consumer law.

Where a delivery period has been agreed, we are responsible for delivery within the applicable period, subject to the remedies and circumstances provided by law.

If delivery is not made within the applicable agreed period, UK consumers may, depending on the circumstances, require delivery within an additional appropriate period or treat the contract as ended where the statutory conditions are met.

Where a UK consumer validly treats the contract as ended because of non-delivery, any reimbursement required by law will be made without undue delay.

15. Risk of loss — United Kingdom

For UK consumer orders, goods generally remain at our risk until they come into the physical possession of you or a person identified by you to receive them.

Different rules may apply where you independently commission a carrier not offered by us as a delivery option, as provided by applicable law.

16. Orders shown as delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery location, other household members, and any safe place or delivery information provided by the carrier.

If the parcel still cannot be located, contact us at info@atelierdemarie.com with your order number so the issue can be reviewed.

This troubleshooting guidance does not reduce rights available under applicable consumer law.

17. Damaged or incorrect deliveries

If your order arrives damaged, contains the wrong product, or otherwise does not conform to what you ordered, contact us at info@atelierdemarie.com .

Please include your order information and sufficient details for us to identify and assess the issue.

Claims involving faulty, damaged, incorrect, or non-conforming goods are handled separately from ordinary change-of-mind returns and remain subject to applicable statutory rights.

18. Changes or cancellation before dispatch

If you wish to correct or cancel an order before dispatch, contact us as soon as possible.

We will make reasonable efforts to assist where fulfilment has not progressed too far.

However, we cannot guarantee that an order can be changed or stopped once processing has begun.

This operational limitation does not restrict statutory cancellation rights that apply to you, including applicable UK consumer rights.

19. Returns and refunds

Shipping and delivery issues are separate from our returns process.

Atelierdemarie.com provides a 30-calendar-day voluntary return period for eligible products, in addition to statutory rights that may apply.

The confirmed return destination for applicable product returns is:

This address is separate from the registered business address in Wyoming.

You do not need to contact customer support simply to obtain the return address.

Please refer to our Returns & Refunds Policy for return eligibility, return costs, refund processing, and instructions.

UK consumers retain their statutory cancellation rights for eligible distance purchases.

20. Customer support

If you have a question about shipping, tracking, or delivery, contact:

Atelierdemarie.com
Operated by Worldwide Apparel Group LLC

Email: info@atelierdemarie.com

21. Legal operator

Worldwide Apparel Group LLC is the legal operator of Atelierdemarie.com.

The registered business address is not the customer return centre. The separate return address is disclosed in Section 19.